Beware ISPs offering Free Upgrades

If you’ve had an ADSL line since the early days, especially those with unlimited transit, you’ll probably be hearing from your ISP about now. They’ll be offering you a “free upgrade” to a new, faster service as the product you currently have is being discontinued by BT. This is a tad disingenuous.

What’s actually happening is that BT is changing its wholesale prices, making the legacy products like Datastream and IPStream less profitable than then newer Wholesale Broadband Connect (WBC), and they will indeed be dropping IPStream and Datastream from exchanges starting in October 2013. Although this won’t be overnight. That doesn’t mean your provider couldn’t offer you an equivalent service, although this will depend on the equipment remaining at the exchange and who operates it. Most of London, for example, has Be or C+W available as an alternative. Or they could move you on to WBC.

The disadvantage with WBC is that it will probably require you to change your modem (or entire router if its a modem/router combined). It’s not technically possible to programme WBC to connect at the older G.DMT standard, giving you the reliability you’re used to. Presumably if you’re using an old 512K line it’s for reliability rather than speed – the last thing you need is fast and flaky. You can clamp the modulation method on some modems, and if it’s a G.DMT-only modem it won’t attempt higher speeds, although this doesn’t guarantee it’ll be stable at the maximum 8Mbps is may try for. Unfortunately many ADSL2+ modems out there tend to get unstable if you turn up the wick, and there may be no way of turning it down from the modem’s side. This won’t have mattered on a G.DMT line, but these won’t exist any longer. In sort, you’re probably going to need a new one.

One striking feature of this whole situation is the different way ISPs are treating their customers; and bear in mind that people on these old lines will have been loyal customers for very many years, paying every month at early 2000’s rates. Zen Internet and EasyNet are good examples. If you had an unlimited IPStream before, this is what you get now.

Zen EasyNet AAISP 4theNet
Transit
(download limit)
Hard limited 100Gb  Remains unlimited Shaped (no change) Remains unlimited
Modem Tough – you must go  and buy another Send pre-configured new one free of charge Depends on service level Depends on service level
Price Same Reduced TBC Reduced
Speed Max 8Mbps down, 448K up As fast as possible up to 24Mbps down, 2Mbps up TBC 12Mbps down, 1Mbps up

This isn’t comparing like-for-like; 4theNet is a lot cheaper to begin with and favoured by those in the know, whereas Zen and EasyNet charge more but do a lot of end-user hand-holding. AAISP has mind-boggling technology solutions, but has always charged for transit in their own way – but they don’t cut you off. Unless Zen has a change of heart, their users are going to walk away. You get the vives that old customers are just too much trouble.

 

Airbus A319 Emergency Landing at Heathrow

It’s all over the news, with mobile phone pictures and everyone being interviewed. Although it’s clear one engine was in flames, one of the interviewees mentioned something really interesting that the main news media hasn’t picked up on yet…

Apparently the engine cowling became detached from both engines, after which the pilot assessed the situation with both engines running properly without covers. Only after one of the engines caught fire was the emergency landing made back at Heathrow. (This is reasonable – there are other places to land for less of an emergency and the crew might have wanted to assess the situation as to why they’d lost the covers before landing).

To lose one cover is unfortunate; to lose both is starting to look like carelessness.

It could be that the passenger being interviewed was a poor observer, or it could be that the covers were simply not latched on properly. It’s been said by the BBC people that “the covers were blown off” – engine explosion? Not likely, as apparently the engines remained running.

Logitech pulls plug on Vid HD and suggests users dismantle firewalls

One of the best things about Logitech USB web cameras was their video conferencing system called Vid HD. Unlike Skype, it’s secure (or can be). This was a great reason to use it, and why network administrators the world over would chose it over things like MSN Messenger and Skype.

Logitech LogoIf you want to know what’s wrong with Skype see my chapter on VoIP in the Handbook of Electronic Security and Digital Forensics. Basically it’s a “stealth” protocol based on illegal file sharing technology (Kazza) and is almost completely unmanageable at firewall level. Apart from its use as a conduit for malware through a firewall, its anarchic super-node structure is a menace. It was designed, of course, to make it impossible for the authorities to shut it down peer-to-peer media sharing operations after Napster’s servers were clobbered, so the directory server (super-nodes) can pop up anywhere you get a luser running Skype. In summary, no one who knows about security would be happy about Skype running on their corporate network, and home users can go to hell in a handcart.

So, it’s come as something of a shock to discover that Logitech, the supplier of reason, plans to do the dirty on all those who bought their kit and signed up to the service. According Joerg Tewes (their VP of digital home business group) on his blog, Logitech is going to withdraw the service on 1st July.

According to Tewes, “We launched Logitech Vid to make video calling easier and more approachable for our customers. We recognize that video calling has come a long way since then and there are now more widely used video calling solutions available, such as Skype.”

He continues by suggesting that users switch to Skype instead, as though this is some kind of decision made in the best interests of their hapless customers. There’s no hint of an apology.

Unless there is a change of heart from Logitech it’s going to leave a lot of people in the lurch. These will be people who understand about communications and security, not the home users that think Skype is cool. It’s going to hit the kind of people who specify product, and they’ll be loath to trust Logitech again as a result. I, for one, am certainly sorry I recommended them.

Deploying a replacement is going to be awkward and expensive, and there’s no obvious sensible replacement available.  Vid HD was simple, reliable and a good product. Logitech’s management may be simple, but they’re neither reliable nor good.

I have asked Logitech through for their comments through Joerg Tewes about the above, but they have so far declined to comment.