I’ve come across a feature of Google Apps for Education that people should really be aware of. It goes like this…
When a school or college signs up for Google Apps for Education, a single email account is used to register a local administrator. This administrator then has control over the sub-accounts, including creation, passwords and monitoring. This would be someone at the school you can trust, right? Because they have access to all your children’s data. And it’s only for school use, so where’s the problem?
Well here’s the problem: that data will probably include a GMail account, and they may not be using it for education-related matters. Creepy. Assuming you trust the monitor, do you snoop on the pupils for their own protection or leave it completely unmoderated, with all the implications for child safety. You’re between a rock and a hard place. By forcing pupils to use an insecure channel you’re responsible for the consequences: if you look you could be accused of voyeurism; if you don’t you can be accused of allowing abuse which you could have prevented.
And it gets worse, because you’re basically logging in using a Google Account. How many people log out when they’re finished? And if a child logs in on a home computer and someone else uses it afterwards without realising, the administrator at the school gets to snoop on data inadvertently added to the account by other members of the household.
Are you a parent, and were you aware of this? You are now!
If you’re a school, my advice is to (a) monitor the monitor; and (b) make sure children know to log out after use; and (c) make very sure that you have parents’ specific permission to allow their children to use the system, being aware of the above. If not and you end up monitoring someone you don’t have permission to (i.e. not your pupil), you’re probably looking at an offence under the Misuse of Computer Act 1990 in the UK, and a class action law suit in the USA. Remember that school in Philadelphia that took snapshots using students’ Macbook webcams without telling anyone? (Robbins v. Lower Merion School District). There was no suggestion of foul play, just naivety on the part of the school district. And it cost them $600K to settle, plus a great deal of embarrassment.