DVLA tax disc renewal problems

Like most New-Labour government computer systems, the DVLA is broken. I don’t just mean it’s propensity for making mistakes – I mean it’s systemically flawed.

It goes something like this…

You buy a car in March and keep it for, say, four years (i.e. until it requires an MOT). The Tax Disc will expire at the end of February, as does the MOT and insurance. You’re expected to buy a new tax disc in advance – it should let you buy one from the 5th day of the month it’s due to expire. But it won’t – it says your MOT and insurance are about to expire (which is true, they’re bound to). So you get your MOT a couple of weeks early (wasting a couple of weeks of MOT time) and persuade your insurance company to insure you for eleven months instead of one year, or some such fiddle, to get the renewal dates out of alignment.

Why should you be forced into this performance? Life’s too short to argue, but any fool can see the system is flawed.

Couple this with the fact that they can’t organise a computer system properly and you have big problems – as I do now. The DVLA computer reckons my car isn’t insured. My insurer (of fifteen years) says it was renewed as usual at the start of the month, and can’t understand why the DVLA is having problems registering it.

You can call Swansea on 0300-7906802 if you actually need to speak to a person, although they’re not keen on giving this out, preferring the premium rate automated system numbers. I did this and was advised that I couldn’t drive my car now that the tax had expired, and that the government computer system responsible for the error wasn’t their responsibility. I could, if I wished, drive to the nearest post office issuing manual tax discs and they might be able to help – apparently they can now take faxed documentation but I bet they don’t know that! Anyway, how am I supposed to drive to the nearest Post Office if I don’t have a car.

To cap it all, they said they wouldn’t actually fine me for not renewing or declaring the vehicle off-road for 14 days. That’s big of them!

I asked about who to appeal to concerning DVLA problems and got the email address for their customer services department. I don’t I’ll get much satisfaction. My MP shall be hearing about this, although he’s not morally responsible for New Labour computer systems.

I think it’s time something was done about the DVLA, and would be interested in hearing about people having similar problems.

3 Replies to “DVLA tax disc renewal problems”

  1. been on line today 6th Oct 2013 to renew wifes Citroen 12 month car tax renewal due 31/10/13, and lo and behold the idiot mask wouldnt let me in – why?

    having been on several quote systems checking prices, the vehicle details are not in the system ( thats a misnomer, there is no system) so makes me wonder what are we paying these people for, assuming that all vehicle details are held by the DVLA and accessed by the Car quote comanies as required.

    There was a link to check the vehicle but why the hell should i pay £4 for the privilege, another Govt. indirect tax- it aught to be right to begin with

    So no renewal notice – NO pay

  2. I have insurance i,m paying monthly,renewed 27th of the month,tried on line to tax car end of sept DVLA system say,s I have no insurance.It,s now 29th sept tried again no luck.The system is crap, why do we have to put up with this?

  3. Hello – one more point to add to your catalogue of DVLA failings. Last year I paid for our tax disc on-line – no problem. This year the DVLA will not allow this unless I am the ‘registered keeper’ of the vehicle. My husband is – not me as I don’t drive – yet I always pay for the disc. It is difficult to get to a post office.

    I know there are other ways of paying, and have written to the DVLA as a comment, but don’t expect much response. This is a silly ‘amendment’ to their website – I can’t be the only person to have suffered this hitch!

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